Help for Covid Conflicts
Ellen finally arrived in person at the shop, excited to be back on the job. Her boss took one look at her and froze. “You got a haircut!,” she accused. Ellen tried to explain that the salon was following all protocols and she felt it…
Never Negotiate When…
Two common misconceptions about conflict: 1. The way you ‘do’ conflict is always the same, and 2. You should try to negotiate a win-win solution in every situation. The truth is, people can develop a whole repertoire of conflict strategies and deploy them as the…
A Message for Conflict Avoiders
Are you a conflict avoider? (Like me?) Do you rehearse how to say that hard thing to your coworker or close friend, but then you don’t bring it up? When someone wants to ‘have a serious talk’ do you find an excuse to leave the…