Conflict Coach helps resolve a conflict, leads to a permanent solution.

Interview with Ryan H, a rising college senior

“My worst-case scenario is when someone has a fundamental issue that they won’t share. The conflict I used the app for has been ongoing. I was working with a member of a campus sports club we both belong to.

“The issue he wasn’t saying was that he really had no time for this club, he had many competing clubs and responsibilities, plus a girlfriend, and he was a senior and wanted to have fun and spend time with his friends. He was not maintaining the organization. He would mutter about doing less while trying to keep control of how others were doing the work. He held his leadership position but stepped back from running things, barely showing up or doing any of the legwork. He was basically pretending it was all good.

“So I tried the Conflict Coach app. It was pretty easy to use. It is straightforward and easy to navigate. CC gave me a direction for what to do. It gives good advice, along the lines of ‘you need to go talk to this person about this issue.’ A lot of people, if they followed CC’s advice, would improve their relationships and handling of conflict. It encourages you to handle things directly.

“Before CC, when trying to find solutions I was focusing on our differences instead of our similarities. Since CC, I think, ‘How can I pick a direction that supports both of us?’ I look for the center of the Venn diagram, the intersection.

“I used that as the way to drive a resolution to the conflict, And it turned out well. We’re still a club but with a different level of intensity for the executive members. In the past, the leaders would inevitably burn out. Now we try to have a budget and events without overburdening members to the point that they quit.

“I’d absolutely recommend Conflict Coach to others, especially if they just don’t know where to go with a conflict. It’s a great product for someone who’s motivated to solve a conflict but just doesn’t know what steps they should take. They will face their fear and talk to the person, and it won’t be as bad as they thought.”